Loneliness NZ

Founding member of the Global Initiative on Loneliness and Connection

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Terms of Use

This website contains information obtained from within Loneliness New Zealand Charitable Trust (‘Loneliness NZ’), from publicly available sources, and from sources commissioned by Loneliness NZ, and is subject to change without notice.

Loneliness NZ endeavours to the best of its ability and knowledge to ensure that the information on this website is accurate and current. However, we cannot accept any liability for the accuracy or content of material on this website.

Visitors to this website should take specific advice from qualified, professional people before undertaking any action as a result of information accessed on this website.

Links to third party websites
Loneliness NZ does not accept any liability for the accuracy or content of information on this website that belongs to third parties; nor for the accuracy or content of any third-party website that you may access via a hyperlink from this site.

Links to other websites should not be taken as endorsement of those sites or products offered on those sites. This includes websites that may host Loneliness NZ content (e.g., video files on YouTube). Loneliness NZ does not endorse advertising, related material, or other content you may view on such sites while accessing Loneliness NZ content.

When visiting other websites, please refer to the conditions of use and copyright policies of those sites.

Links from other sites to this one
You are welcome to create a hyperlink from another website to this one. However, the link must not be presented on your website in any context that implies that this website has an association with your site, or endorses your site or product. The Loneliness NZ logo may not be used on your site without Loneliness NZ’s permission.

Copyright material on the www.loneliness.org.nz website is protected by copyright owned by Loneliness NZ.

This copyright material may not be re-used without express permission.

If the Loneliness NZ website inadvertently shows copyright material, please contact us.  If you are unable to license the material royalty free to Loneliness NZ (as a charity), we will immediately take it down.

This privacy notice applies to personal information collected through the Loneliness NZ website.

The purpose of this privacy statement is to let users of Loneliness NZ’s website know when we may collect personal information and what we may do with it. We do not use, share or disclose personal information collected or received through this website except as set out in this statement.

This privacy statement applies to personal information collected through the Loneliness NZ website: www.loneliness.org.nz.

Collection, storage and use
You can use www.loneliness.org.nz without disclosing any personal information.

Voluntary disclosure of personal information
You may choose to voluntarily provide personal information through this website (e.g. in the contact form or when subscribing to the newsletter). This information may be viewable by site administrators, Loneliness NZ staff (as appropriate) and third-party contractors who may administrate or work on the site.

Electronic alerts and newsletters
When you subscribe to one of our newsletters or enter a contact form, the details you provide may be stored in a secure third-party database (e.g. MailChimp). You will be asked to provide your name, email address, and other information so we can contact you or send you future electronic newsletters. When you unsubscribe to our newsletter, your details will be deleted from the database.

Collection of personal information
Loneliness NZ may ask or require you to provide some personal information when you complete an online form (e.g. the contact form or when subscribing to newsletters).

Holding of information
When you provide personal information, unless otherwise indicated it will be held by Loneliness NZ. It may be stored or accessed on behalf of Loneliness NZ by authorised third parties (such as third-party contractors) to the extent that is necessary, for example for them to administrate or work on the site. We will store and keep your personal information secure in accordance with the Privacy Act 1993 and any agents will be subject to Loneliness NZ’s information security and privacy requirements.

Use of personal information
Loneliness NZ will generally only use personal information provided to us through this website for the purpose you provided it (e.g. to administer, evaluate and improve the site, to improve our services, or to action or respond to the information provided). We may also use personal information provided to us through this website for other reasons permitted under the Privacy Act (e.g. with your consent, for a directly related purpose, or where the law permits or requires it).

Disclosure of information
Loneliness NZ will generally not share personal information that is provided or collected through this website, unless it is necessary to do so for the purpose for which you gave us the information (e.g. to investigate a complaint) or where you consent. Loneliness NZ will not otherwise disclose personal information provided or collected through this website unless required or otherwise permitted by law.

Records and retention of personal information
Loneliness NZ will only retain personal information as long as it is required for the purposes for which the information may lawfully be used.

The Loneliness NZ website has security measures in place to prevent the loss, misuse and alteration of information under our control. In order to maintain the cyber security of Loneliness NZ systems and information, Loneliness NZ systems are subject to ongoing monitoring (including activity logging), analysis and auditing. We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on these systems or to resolve such events. We may use this information even if you are not involved in such activity. Loneliness NZ may utilise services from one or more 3rd party suppliers to monitor or maintain the cyber security of its systems and information. These 3rd party suppliers will have access to monitoring and logging information as well as information processed on Loneliness NZ websites and other IT systems.

Rights of access and correction
Your rights – You have the right to:

  • find out from us whether we hold personal information about you
  • access that information; and, if applicable
  • request corrections to that information

If Loneliness NZ has a good reason for refusing a request for correction, you are entitled to request that a statement be attached to the information of the correction that was sought but not made.

If you want to check personal information that we hold, please write to:
Privacy Officer
Loneliness New Zealand Charitable Trust
30A Bell Road, Remuera
Auckland 1050
New Zealand.

For more information on the privacy laws in New Zealand and contact details for the Office of the Privacy Commissioner, please visit the Privacy Commissioner’s website.

Collecting statistical information using cookies via Google Analytics
We may use cookies to gather data about trends in website usage using a tool called Google Analytics. This data will be viewable by website administrators and certain other Loneliness NZ staff. This information is aggregated and it does not identify you personally.

Sharing aggregate demand and usage statistics

We may share aggregate demand and usage statistics with those parties with an interest in loneliness, e.g. Government, funding agencies, and media. This information is aggregated and it does not identify you personally.

Browser or ‘web’ cookies are small text files that are sent by a website and stored on your computer’s hard drive to collect information about how you browse the website.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you’ve seen so that we don’t show them to you again

You can read Google’s privacy statement, and access a Google Analytics opt-out tool, at the Google Privacy Center.

You can manually disable cookies at any time – check your browser’s ‘Help’ to find out how (disabling cookies will not affect your ability to use this website).

Data collected may include:

  • your IP address
  • the search terms you used
  • the pages you accessed on our Site and the links you clicked on
  • the date and time you visited the site
  • the referring site (if any) from which you clicked to reach this site
  • the device you used to access the site
  • your operating system (e.g., Windows XP, Mac OS X)
  • the type of web browser you use (e.g. Internet Explorer, Mozilla Firefox)
  • other things like your screen resolution, the release of your installed Flash version and the language setting of your browser.

Loneliness NZ is a newly formed Trust with limited resources. Whilst the website describes services Loneliness NZ aims to provide, Loneliness NZ is not making any commitment that it will be able to deliver these services.

If our current resources are insufficient to help you right now, we will let you know; and will keep in touch to let you know when we can help you.

Whilst we like to help everyone in need, if we believe our services are not the right ones for you then we will let you know.  Whilst we describe the services Loneliness NZ aims to provide on the website, there is no commitment on our part to deliver those services if we do not believe it is in your or our interest.

Whilst Loneliness NZ is a Trust, it relies on grants, donations, other sources of funding, and user fees to operate. As a newly formed Trust, Loneliness NZ does not yet have any external sources of funding.  As a consequence, for now, there will be fees chargeable to users for our services.  

The Loneliness NZ Terms of Use is adapted from the Ministry of Business, Innovation and Employment website (www.mbie.govt.nz) under the Creative Commons Attribution 4.0 International Licence.